Terms & Conditions

Lindelse Mølle | The Mill

Last updated: 10 October 2026

Welcome to The Mill. By placing an order through our online shop, you agree to the following Terms & Conditions. These terms are designed to make shopping with us straightforward, transparent, and fair.

1. Business Information

This online shop is operated by:

Business name: Lindelse Møllelaug
Trading name: Lindelse Møllelaug
Business address: Lindelse, Møllebanken 1, 5900 Rudkøbing
CVR number: 43614967
Email: lindelsemolle@gmail.com
Telephone: +45 30 51 01 37
Website: lindelsemill.dk

Throughout these terms, "we", "us", and "our" refer to the business operating The Mill online shop. "You" and "customer" refer to the person making a purchase.

These Terms & Conditions apply to purchases made through our online shop. The purchase agreement is between the customer and the business identified above.

2. Products & Orders

Our shop offers a selection of merchandise inspired by Lindelse Mølle, its restoration, the surrounding landscape, and the community that keeps it alive.

Products may include clothing, accessories, homeware, prints, and other merchandise.

We aim to ensure that product descriptions, photographs, sizes, and prices are accurate. Minor variations in colour or appearance may occur due to screen settings and production methods.

Once you place an order, you will receive an order acknowledgement by email. We will notify you if we cannot fulfil your order and arrange a refund of any payment received for unavailable items.

3. Prices & Payment

All prices are displayed in DKK and include applicable VAT where required by law.

Shipping costs and any additional charges will be clearly displayed before you complete your purchase.

We accept the following payment methods:

Mobilepay, Cash

Payments are processed securely through our payment provider.

Payment will be charged when your order is dispatched, unless a different lawful payment arrangement is clearly stated and agreed upon during checkout.

We do not store your full payment card details.

4. Delivery & Shipping

We aim to prepare and dispatch orders as efficiently as possible.

Delivery areas: Denmark / EU
Estimated processing time: 7 days
Estimated delivery time: 5-8 days
Shipping costs: Calculated and displayed at checkout.

Delivery estimates may vary depending on the product, destination, and shipping provider.

Unless otherwise agreed, goods will be delivered without undue delay and no later than 30 days after the purchase agreement is concluded.

If delivery is significantly delayed, please contact us. Your statutory rights concerning delayed delivery remain unaffected.

Where applicable, customers ordering from outside the EU may be responsible for import duties and taxes, which will be disclosed where required.

If your order arrives damaged or incomplete, please contact us so we can help resolve the issue.

5. Consumer Right of Withdrawal

Under Danish and applicable EU consumer protection law, customers purchasing online generally have the right to withdraw from their purchase within 14 days of receiving their goods, without providing a reason.

The withdrawal period begins on the day you, or a person designated by you other than the carrier, receives the goods. Special rules apply to orders delivered in multiple shipments.

To exercise your right of withdrawal, you must inform us of your decision within the 14-day period by sending a clear statement to:

Email: [Customer service email]

Please include your order number and the items you wish to return.

You may also use the withdrawal form provided at the end of these terms.

Once you have notified us, you have a further 14 days to send the goods back.

Exceptions

Certain products may be exempt from the right of withdrawal under applicable law, including goods made to a customer's individual specifications or clearly personalised for that customer.

Standard merchandise, including ordinary print-on-demand products, is not automatically exempt simply because it is produced after an order is placed.

Any applicable exception will be clearly communicated before purchase.

6. Returns & Refunds

We want you to be happy with your purchase.

If you decide to return an eligible item within the statutory withdrawal period, please contact us using the email address above.

Return address:
lindelsemolle@gmail.com

Customers are responsible for the direct cost of return shipping when exercising the right of withdrawal, unless otherwise agreed or required by law.

You may inspect or try on a product as you would in a physical shop. If an item has been handled beyond what is necessary to establish its nature, characteristics, and functioning, you may be responsible for any resulting reduction in value.

Refunds

When you validly withdraw from a purchase, we will refund payments received for the returned goods, including the original standard delivery charge where required by law.

If you selected a more expensive delivery method than our least expensive standard delivery option, the additional cost will not be refunded.

Refunds will be made within 14 days of receiving your withdrawal notification. We may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.

Refunds will be issued using the original payment method unless expressly agreed otherwise.

These return arrangements do not limit your rights if an item is defective, damaged, or incorrectly supplied.

7. Faulty Products & Consumer Complaints

Under the Danish Sale of Goods Act (Købeloven), consumers generally have a two-year statutory right to complain about defects in purchased goods.

This applies to products purchased from our shop, including clothing, mugs, bags, and accessories.

If you believe your product is defective, damaged, or not as described, please contact us at:

Email: lindelsemolle@gmail.com

Please provide your order number, a description of the issue, and photographs where helpful.

We will assess your complaint and work towards a fair resolution in accordance with applicable consumer law.

Depending on the circumstances, you may be entitled to repair, replacement, a price reduction, or a refund.

Where a complaint is justified, we will cover reasonable necessary return costs.

Please notify us of defects within a reasonable time after discovering them. A complaint made within two months of discovering a defect is always considered timely under Danish consumer law.

Your statutory rights cannot be excluded or reduced by these terms.

8. Complaints Procedure

If you have a concern about your order or experience with our shop, we encourage you to contact us directly.

Step 1 — Contact us

Send an email to lindelsemolle@gmail.com , including your order number and a description of the issue.

Step 2 — Review

We will review your complaint and aim to respond within [5 working days].

Step 3 — Resolution

We will work with you to find an appropriate solution, which may include a replacement, refund, or another remedy depending on the circumstances.

If we cannot reach an agreement, you may pursue the independent complaint procedures described below.

9. Dispute Resolution

We hope to resolve any disagreements directly and fairly.

If a complaint cannot be resolved between you and our business, eligible consumers may contact the Danish public consumer complaints system.

Complaints can be submitted through:

Nævnenes Hus
Mæglingsteamet for Forbrugerklager
(Consumer Complaints Mediation Team)

Website: https://naevneneshus.dk

Complaints must generally first be raised with the business before being submitted to the public consumer complaints system.

If mediation does not resolve the matter, eligible cases may be referred to Forbrugerklagenævnet (the Danish Consumer Complaints Board).

Applicable minimum purchase values, fees, and procedural requirements may apply.

Consumers living in other EU countries may also seek assistance through the European Consumer Centres Network.

Nothing in these terms limits your right to seek remedies through the courts or other competent authorities.

10. Intellectual Property

All original designs, illustrations, photographs, logos, and written content displayed on our website belong to their respective rights holders.

Unless otherwise authorised, our original content may not be reproduced, distributed, or used commercially without permission.

Purchasing a product does not transfer ownership of any intellectual property rights associated with its design.

11. Personal Information & Privacy

We collect and process personal information necessary to manage orders, payments, delivery, customer service, and other lawful business purposes.

Personal information is handled in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

For further information about how we collect, use, and protect personal information, please refer to our separate Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, services, or legal obligations.

The terms applicable to your purchase will generally be those in effect when you placed your order.

Any changes will not remove or reduce statutory rights relating to existing purchases.

13. Governing Law

These Terms & Conditions are governed by Danish law.

Any disputes will be handled in accordance with applicable Danish legislation, subject to mandatory consumer protection rules and any rights available to consumers in their country of residence.

14. Contact Us

For questions about your order, returns, products, or these Terms & Conditions, please contact:

Lindelse Mølle | The Mill
Email: lindelsemolle@gmail.com
Telephone: +45 30 51 01 37
Website: lindelsemill.dk

We appreciate every purchase. Your support helps sustain the ongoing work, creativity, and community surrounding Lindelse Mølle.

Standard Withdrawal Form

Complete and send this form only if you wish to withdraw from your purchase.

To: Lindelse Møllelaug lindelsemolle@gmail.com

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Products: ____________________

Order number: ____________________

Ordered on: ____________________

Received on: ____________________

Customer name: ____________________

Customer address: ____________________

Date: ____________________

Signature: ____________________
(Only required if submitted on paper.)